| Product Returns (RMA) |
RMA Process1. Create an RMA for your item, using the following steps: A. Download the RMA form at the bottom of this page. B. Fill out all the appropriate contact information. C. Make sure you list the ESI part number, the quantity, reason for the return, and what you want us to do with it. D. Email your completed RMA form to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it 2. Once the RMA request is received by ESI, an email with an RMA number will be sent to you. 3. Once you have received an RMA number, please package the item(s) and be sure to include a signed and dated copy of the RMA in each package, mark each box with your RMA number, and send to: Electronic Solutions, Inc. 4. Once your RMA package(s) are received, an email acknowledgement will be sent stating that the RMA is accounted for and approved (usually within 2-5 business days). If the RMA is incomplete, a member of the ESI team will contact you for a resolution. If the issue is not resolved within 30 days, the RMA will be returned as-is at the sender’s expense. 5. We will do everything in our power to make the RMA turnaround time as fast as possible. Unless special circumstances should arise, such as mass returns or re-code/re-work projects that require extra manpower, we expect the average turnaround time for an RMA to be approximately TWO WEEKS from the time that we receive it, to the time that the RMA is closed. Electronic Solutions, Inc. - Return PolicyPRODUCT WARRANTY: ESI warrants all of the products that we manufacture and sell to be free from manufacturing defects, for 5 years from the date of initial sale by ESI. If an ESI-manufactured product is found to be defective and covered by the warranty, we will, at our option, repair or replace it free of charge. RETURNS: Upon receipt of the Return Authorization request, ESI shall issue a Return Material Authorization (RMA) number. The RMA # is good for (30) days. Any items returned after that time will be refused by the ESI and returned at your expense. The Purchaser shall return products to ESI freight prepaid, in good condition, without alteration, and include all original parts and pieces. All returned items should be packed in anti-static material, individually tagged with the line reference number, and returned in cartons clearly marked with the RMA #. A copy of the completed RMA form should be included in each package. Unmarked packages will be refused by ESI and will be shipped back at your expense. Returned product may be subject to a 25% restocking fee. If the returned product is missing parts or pieces, the restocking fee may be increased to bring the product back to original specifications. Upon receipt of returned product, ESI will (1) inspect and repair or replace any covered defective items and return them freight prepaid, or (2) issue a credit memo in the amount of the value of the returned product that may be used as a credit toward future purchases for a period of six (6) months after issuance.
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